Return & Refund Policy
Last Updated: [Insert Date]
1. Return Eligibility
We accept returns within 30 days of delivery for most items. To qualify:
- Items must be unused, undamaged, and in original packaging
- Tags and labels must still be attached
- Proof of purchase (order number/receipt) is required
2. How to Initiate a Return
- Log in to your account at CachiaShop.com
- Go to “My Orders” and select the item(s) to return
- Complete the online return form
- Print the prepaid return label (if eligible)
3. Return Shipping
- Domestic returns: Free with prepaid label (where available)
- International returns: Customer covers return shipping costs
- Original shipping fees are non-refundable
4. Refund Processing
- Refunds are issued to the original payment method
- Processing time: 5–10 business days after we receive the return
- Sale/discounted items may only receive store credit
5. Exchanges
For size/color exchanges:
- Return the original item per our standard policy
- Place a new order at CachiaShop.com
6. Damaged or Defective Items
Contact us within 7 days of delivery:
- Provide photos of the issue
- We’ll arrange a free return & replacement/refund
7. Non-Returnable Items
The following cannot be returned:
- Underwear, swimwear, or hygiene-related products
- Personalized/custom-made items
- Final sale items (marked at checkout)
8. International Returns
For orders outside your country:
- Mark the package as “Returned Goods”
- Include all original tags and documentation
- Customs fees are non-refundable
9. Return Status
Track your return:
- Via your CachiaShop.com account
- Using the carrier’s tracking number
10. Important Notes
- Returns without authorization may be rejected
- Refunds may take 7–14 days to appear in your account
- We reserve the right to deny returns that don’t meet our policy