Frequently Asked Questions (FAQs)
Orders & Shipping
How long does shipping take?
- Standard: 3–7 business days
- Express: 1–3 business days
- International: 7–14 business days
Track your order at CachiaShop.com/track.
Can I change my order after purchase?
Contact us immediately via CachiaShop.com/contact if your order hasn’t shipped. We’ll do our best to help!
Returns & Refunds
What’s your return policy?
- 30-day return window for unused items
- Original tags and packaging required
- Start returns at CachiaShop.com/returns
How long do refunds take?
- Processed within 5–10 business days
- Issued to your original payment method
Products & Sizing
How do I choose the right size?
Check our size guides on each product page or contact us for personalized advice.
Are your products ethically made?
Yes! We partner with suppliers who meet strict ethical and sustainability standards.
Payments
What payment methods do you accept?
- Credit/debit cards (Visa, Mastercard, etc.)
- PayPal
- Apple Pay
All transactions are SSL-encrypted.
Is my payment secure?
Absolutely. We never store full payment details.
Account & Support
How do I reset my password?
Click “Forgot Password” on the login page at CachiaShop.com.
The website isn’t working properly.
Try:
- Clearing your browser cache
- Using a different browser
- Contacting us if issues persist
Other Questions
Do you offer gift wrapping?
Yes! Select the option at checkout and add a personalized note.
Do you have physical stores?
We’re currently online-only at CachiaShop.com.